Most businesses run by rote. Someone knows how to do each task. That person teaches the new guy. If you are a small business, you're likely that guy or gal.
Sorry to be the one to tell you, but that's not scale-able. If you are going to grow your business and enlist help to get things done AND ensure that things get done the way you want them done, you'll have to create systems.
It may feel slightly ridiculous to write out a step-by-step procedure for the simple tasks you do. But when you do this, you'll thank me the day you bring on hired help. You'll already have the basic outline for your operating manual.
Here's how to get started quickly and easily (and with a system) http://bit.ly/2lv1bup
Norm
normbain.com
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